Frequently asked questions
Where do you currently ship?
We currently operate and ship within the United Kingdom.
When will my order be dispatched?
Orders are usually processed within1–3 business days(excluding weekends and bank holidays).
Can I change my address after ordering?
If your order hasn’t shipped yet, email us as soon as possible and we’ll do our best to help.
Returns & Issues
If there’s an issue with your order (wrong item, damaged item, missing item), please email us within 48 hours of delivery with:
- Your order number
- A clear photo of the item(s) and packaging
- A short description of the issue
We’ll sort it as quickly as possible.
Tracking and Delivery Issues
Tracking
If your order includes tracking, it will be sent to you by email once dispatched.
Delivery issues
If something looks delayed, email us with your order number and we’ll check it for you.
How to Contact Us
We’re here to help — whether you’re new to makeup, unsure what to use first, or need support with an order. 💙
Teach Me Beauty is all about Confidence Made Simple, and we’ll always do our best to reply quickly and clearly.
Customer Support
Email: info@teachmebeautyltd.com
Response time: We aim to respond within 1–2 business days (Monday–Friday).
What to include in your message (so we can help faster)
- Your order number (if you have one)
- The name of the product/bundle (e.g., The Everyday Edit)
- A quick description of what you need help with
- If it’s about delivery: your postcode and the email used at checkout
Product Questions
Email us — we’re happy to help with:
- Product order / routine steps
- Beginner-friendly tips
- Bundle questions
- General guidance
(Please note: we can’t provide medical advice. If you have allergies or skin concerns, please consult a healthcare professional and patch test first.)